Shou Hey!BLC

- Pay merchants in store
- Pay delivery orders from a distance
- Transfer money to anyone from anywhere
- Create supplementary accounts instantly

  • IT’S FREE
    FAST AND SAFE



  • RECHARGE
    YOUR MOBILE
    PREPAID LINE
    INSTANTLY THROUGH
    HEY!BLC
  • NEVER
    RUN OUT OF
    MONEY


  • TRANSFER
    MONEY TO
    ANYONE FROM
    ANYWHERE

  • PAY
    MERCHANTS
    IN STORE


  • PAY
    DELIVERY
    ORDERS


  • CREATE
    SUPPLEMENTARY
    ACCOUNTS
    INSTANTLY

Shouf Hey!BLC

About Hey!BLC – English version

About Hey!BLC – Arabic version

Hey!BLC Tutorial – How to Register to Hey!BLC

Hey!BLC Tutorial – How to Pay a Non Registered User

Hey!BLC Tutorial – How to Pay a Registered User

Hey!BLC Tutorial – How to Pay Merchants

Hey!BLC Tutorial – How to Pay from a Distance

Hey!BLC Tutorial – How to Open a Supplementary Account

Keef Hey!BLC

Pending transactions refers to the list of transactions received from merchants’ through remote payment (such as deliveries) but that are not processed yet.

You can make as many transactions as you want at merchants without internet connection and this is how it works:
• Every time you login to Hey!BLC while you are connected to the internet, Hey!BLC automatically stocks-up 5 QR codes for you. So always remember to login once before leaving your connection.
• At your 6th transaction, you will need to enter your PIN on the merchant’s tablet to proceed.

If you lose your phone, you should report it to BLC Bank’s customer service hotline on 1510 and have your wallet account temporarily de-activated. When you re-enroll on another device, this same account will automatically be linked to your new device if you are previously registered through mobile or internet banking. If, however you are registering through your mobile number, a Bank customer service representative will contact you within 24h.

If you are not a BLC Bank Client you can use Hey!BLC lite for 4 months, after which you will need to head to any BLC Bank branch and complete your registration. On expiry you can collect your remaining amount of money from any of BLC Bank branches. Please note that there is a restriction on the number and the amount of transactions. For more info call us on 1510.

If you are experiencing any bugs/ errors with the application, you may send us an email to help us identify and fix the cause of the crash. Enter the help section and just mention crashing in the subject and describe the steps which led to the problem.

After downloading HEY!BLC from your app or Google play store, you can choose the registration option on the first screen. You can choose one of the following:
• "I am a BLC Bank Client"
• "I am NOT a BLC Bank client"
• "I am a supplementary user"

As a BLC Bank client you can choose to register either through your internet/mobile banking or through your mobile number, depending on where you would like to receive your Hey!BLC activation code. On the app first screen choose "I am a BLC Bank Client" and follow the steps indicated on your mobile screen.

All you need is to do is download "HEY!BLC" on your iOS or android operated smartphone. Then, on the app first screen choose "I am NOT a BLC Bank Client" and follow the steps indicated on your mobile screen. Note: You will need to have your Lebanese ID or passport with you and, for your security, the registration process will require you to take a photo of one of them (no photo uploads allowed)

The PIN is a code you will regularly use to access and confirm accounts and transfers as well as sensitive menus within the application such as settings. This code needs to be between 6 and 10 numbers and cannot be a sequence such as 111111. Make sure it is easy for you to remember.

In case you forget your PIN, all you need to do is press on the "Settings" tab and choose "Forgot PIN" If you are enrolled via mobile/internet banking a message will be sent to your Internet banking or mobile banking's inbox with an activation code enabling you to reset your PIN. If you are enrolled via your mobile number or if you are not a BLC Bank client call us on 1510 and our customer service team will walk you through the steps. If you have a supplementary account, please call our Contact Center and the primary account owner will receive a message with an activation code enabling you to reset your Pin.

As you open the Hey!BLC app and enter your lock pattern, you will land on the "Pay" tab where a big QR code is displayed. Just face your phone screen to the merchant's Hey!BLC Tablet camera, the payment will be done instantly.

For added security when accessing the application, you need to set a Lock Pattern (same as a regular smart phone lock pattern). It needs to be composed of at least 5 clouds in a row. If you enter the lock pattern 3 times incorrectly, the application will be locked, and an activation code will be sent to your Internet or mobile banking's inbox to unlock the application if you are already registered through mobile or internet banking. If you are enrolled via your mobile number or if you are not a BLC Bank client call us on 1510 and our customer service team will walk you through the steps. If you have a supplementary account, please call our call center and the primary account will receive a message with an activation code enabling you to reset your Pin. You can change your lock pattern through the section "change pattern" under "settings". You will be able to choose between 9, 16 or 25-cloud pattern.

You can feed your wallet through: HEY!BLC payments from other HEY!BLC users .
• Cash deposits at any BLC Bank branch.
• If you are a BLC Bank client, you can also refill your Hey!BLC wallet through any OMT branch in Lebanon and / or depositing cash through our smart ATMs and / or Internet/Mobile banking transfers to your wallet.
• If you are a supplementary account your primary account can feed your wallet.

• Amounts between $0.01 to $300
• fees are $3 c/v in LBP
• Amounts between $300.01 to $1,000
• fees are $5 c/v in LBP
• Amounts between $1,000.01 to $2,000
• fees are $8 c/v in LBP

The OMT Fees will be deducted from the amount sent to the receiver by the OMT branch. If the sender wishes to pay OMT fees he / she should add to the amount to be sent the equivalent OMT fees showing in question 25.

You can remove a supplementary user by blocking him from your application through "Manage Sub-accounts" section under "Settings". You choose the sub-account that you wish to block and press "block" icon. The funds will remain in the wallet under your own accounts. You will be able to access to these funds through Internet Banking or the Mobile Banking services.

You may add supplementary users using the section "create a sub-account" in "Settings" tab. Add the mobile number you wish to add, and upload a copy of the supplementary user's ID. Codes will be sent to you and the users to activate their application.

Supplementary users have access to the account you have created for them when you have added them from your application. They will not have access to any of your other accounts; however you will be able to check their account using the internet banking and mobile banking services.

A QR code (abbreviated from Quick Response Code) is a machine readable optical label that will allow the merchant tablet to read your app information and instantly debit the payment amount from your wallet account into their own account upon payment.

First, uninstall the application from your old phone then download Hey!BLC onto your new mobile phone. While registering, the app will notify you that you are already enrolled onto another device and will redirect you to a "swap devices" screen. If you are enrolling through your Internet/Mobile Banking, you will simultaneously receive an unlock code to your inbox that will allow you to resume registration. If you are enrolled via your mobile number or if you are not a BLC Bank client, call us on 1510 and our customer service team will walk you through the steps. If you have a supplementary account, please call our Contact Center and the primary account will receive a message with an activation code enabling you to reset your Pin.

A QR code (abbreviated from Quick Response Code) is a machine readable optical label that will allow the merchant tablet to read your app information and instantly debit the payment amount from your wallet account into their own account upon payment

If the tablet is not turning on, please plug the tablet to the charger, a battery on the screen should show the energy level; if it is red it means that it is low, keep it plugged and after a while, turn on the tablet.

If you’re an admin on the app, please contact our Call Center on 1510 and a one-time password will be provided to you.
If you're a Cashier or a Supervisor on the app, contact the Administrator. The latter logs into the application, goes to Manage Users section, edits and unlocks your username.

If you’re an admin on the app, contact our Call Center on 1510. And a one-time password will be provided to you.
If you're a Cashier or a Supervisor on the app, contact the Administrator. The Latter logs into the application, go's to Manage Users section, edits and sets a new password for you.

The Administrator should login using his username. The Admin will the go to "Manage users" section, and choose Add user (using + sign on the screen). Upon creation of the user, the Administrator can specify the profile, being a Supervisor or a Cashier. The Administrator sets the username as well as the password, which will be changed by the new user upon 1st log in.

The Administrator profile can add new Supervisors or Cashiers following the process described in question #4.
The Administrator can deactivate a Supervisor's username by choosing "Manager Users" section then clicking on edit to change on the Supervisor’s name.

Reports are generated by choosing the "Reports" section. All you have to do is enter the date and time ranges for the report and the report will be sent to an email address specified at enrollment to the app.

The cashier initiates the reversal by choosing "Reverse payment". The Supervisor's credentials are required to execute and complete the reversal.

• Check if the date set by the bank to enable you reverse a transaction is still not expired.
• Make sure the Supervisor's credentials are accurate.
• Make sure the merchant's account linked to the app have sufficient amount to reverse the transaction.

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